Emerald Business Systems Blog

The Beatings Will Continue Until Service Improves

Posted in Bars and Taverns,General Business,POS,Restaurant,Retail by ebs4pos on October 29, 2009

It amazes me how many business leaders treat their IT business partners poorly. Delivering IT services is hard, no matter which company you work for. IT is complex, and it breaks (at the worst times). IT people are not perfect. Does anyone really think that all of the yelling and screaming is going to help? The same people who wouldn’t think about giving anything but an “Exceeds” on a performance review have no problem screaming at a service provider over and over again.

Then there are negotiations. “You need to sharpen your pencil, I’m not paying this much.” Good IT leaders will work hard to deliver services at the lowest possible cost. But they need to be careful not to negotiate such a low price that the vendor will never be able to meet their expectations for service. Believe it or not, getting the lowest price is not always the right goal. By the way, if anyone is looking for someone to help negotiate a cheap, crappy IT service I know plenty of people who would rock your world

via StorefrontBacktalk » Blog Archive » The Beatings Will Continue Until Service Improves.


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