Emerald Business Systems Blog


The Value Of Remote Product Service

Posted in Bars and Taverns,POS,Restaurant,Retail by ebs4pos on December 15, 2009

Given the trifecta of cost, customer satisfaction, and revenue pressures facing service and manufacturing firms, it is not surprising that Aberdeen continues to track growing interest in remote connectivity, remote management, and remote service, all coined under the term remote product service RPS. Essentially, RPS describes the service and maintenance processes from break-fix to preventive to predictive that are afforded to OEMs and service organizations from being able to remotely monitor their assets out in the field or on the plant floor. Aberdeen’s research has not only tracked the growing proportion of remotely monitored assets but also the increasing application of usage information gathered from these assets for data-based “smart services.” For example, 24% of firms in an April 2009 research survey indicated that they had been using remote service applications for more than five years, with a total of 63% of firms indicating some usage of remotely connected assets for service and asset maintenance.To look at this growth in interest from another perspective, April 2008 research indicated a 41% growth in percentage of assets being monitored remotely by responding service and manufacturing firms between 2007 and 2008 11.7% to 16.5%. In 2009, responding firms indicated that 27.9% of serviceable assets are now monitored remotely with expectations of an increase in that proportion to 40.6% in the next 12 months. To further highlight the opportunity for growth in the RPS space, firms indicated that a full 60.4% of serviceable assets would benefit from remote service capabilities, indicating that at the current level of 28%, more than one-half of serviceable assets currently deployed in the field could still benefit from remote monitoring technology.

via Integrated Solutions Magazine.

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