Scoble, Secretariat and Mister Ed | Business is Personal
A while back, Robert Scoble wrote a terrific post on Scobleizer about the worst things that startups do.I suggest you hop over there and check it out even if you aren’t in the technology business. When you’re done, come back so we can apply Robert’s comments to your not-a-startup small business. Psst…While you’re over there, I suggest you subscribe to his blog, even if you aren’t in the tech world. You’ll be glad you did.Now that you’re back, let’s look a little closer at Robert’s list because it isnt just startups that make these mistakes. Here’s a small business angle on his list of mistakes:
via Scoble, Secretariat and Mister Ed | Business is Personal.
Profit Margins – Project Management Awareness Needed | MyProjectTracker – The Blog
“A profit margin on my project? – sure I got paid, isn’t that all that matters.” — End quote.
I’ve heard this four times in as many days and it is the theme tune of many small and not-so-small enterprises who are grateful for having cash flow. Big, big mistake. I call it Profit Margin Shame (PMS – what did you think I was talking about?)
When people (outside of big business) are asked about profit margins the reaction can be one of embarassment on the part of the business person. It is considered to be politically incorrect to even recognise the possibility that your company is making a profit and by inference a margin on every sale that you make.
Why is this? Margins are key to every businesses survival . Margins enable your business to grow and to continue to give your customers the quality of service that you aspire to deliver.
I would much rather know that a business I was dealing with was doing well as it instills a confidence on two fronts;
* the rather obvious “well at least they are going to stay in business while they are doing my job”
* but also the rather less obvious ” they are making money so therefore they have provided good service to their previous customer”.
Many believe that if a customer is aware of the fact that they make money/profit, that the customer will squeeze them on their delivery costs.
Really? Will they do that too much? Sure – they will haggle because that’s what is expected, but most customers are happy with value and will not contest a bill if they believe that they are getting this.
The trick for margins is to make sure that you deliver value and this is factored into your price.
How many times have you “covered your costs” to win the business (including your own time)?
More importantly, how many times have you not actually figured out how much it is going to cost you to do a job and just gone with the flow – this absence of margin calculation is a common theme amongst small enterprises in particular.
If you had considered a margin, how would your business have improved? How would your customer have benefited? What new concepts could you have researched and developed….? Oh, and how will you stay in business?
Margins – you need them!
via Profit Margins – Project Management Awareness Needed | MyProjectTracker – The Blog.
Do You Know Your Customers Enough to be a Social Media Hit | Guest Posts | Social Media Consulting – Convince & Convert
Being relevant to customers isn’t about just using their first name in an email. True relevance grows from a deep understanding of what motivates your customers, and ensuring that every contact they have with your organization shows to what degree your company values their reasons for choosing you. That deep respect for what drives your customers and prospects can’t be faked, either – you either live it or you don’t, and they can tell the difference.
The best example I’ve ever seen of this is from a company called ThinkGeek, which prides itself on carrying the most robust collection of unique, thought-provoking products with the biggest nerd appeal on the planet. They have 3 million unique visitors and 35 million page views every month.
ThinkGeek has a robust involvement in social media, with over 68,000 followers on Twitter, 50,000 fans on Facebook and over 11,000 subscribers to their channel on YouTube, which features company-posted videos demonstrating items like their proximity-meter t-shirts and fake-blood-filled, realistically gummy heart for Valentine’s Day.
They are successful because they unabashedly have the same interests as their customers, and they are incredibly consistent across all outposts. Here’s what they’re doing right: